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FAQ

Customer Care

The essentials before your order. Considered answers to the questions we are most often asked.

Orders & Delivery
What are Aromak's delivery times?
Orders are dispatched within 1 to 3 business days. You receive an email with a tracking number as soon as your parcel ships.
What is Aromak's return policy?
You have 7 calendar days from delivery to return items. Fragrances must be unopened, unused, and in their original packaging, with the order slip and receipt.
Authenticity & Craft
How do you guarantee the authenticity of an Aromak fragrance?
Each bottle is accompanied by a unique, numbered certificate of authenticity. We work exclusively through official, fully traceable channels. If needed, contact us with the batch number on the bottle for verification.
Do Aromak fragrances contain natural ingredients?
Yes. We rigorously select noble raw materials, often of natural origin or sourced through sustainable cultivation. Each formula follows the highest niche perfumery standards while preserving the authenticity and purity of the essences.
Wear & Longevity
How long do Aromak fragrances last on skin?
Our concentrations are formulated for strong longevity. On most skin types, Eau de Parfum wears for 8 to 12 hours with an elegant, evolving sillage. Parfum (extrait) offers a deeper, more persistent presence.
What is the difference between Eau de Parfum and Parfum (extrait) at Aromak?
Eau de Parfum offers a balanced interplay of intensity and freshness for daily wear. Parfum (extrait) is more concentrated, richer, and longer-lasting—suited to evenings or those seeking a more intimate, more defined signature.
How should I store my Aromak fragrance?
Keep your bottle away from direct light, heat, and humidity. A stable temperature is ideal, away from bathrooms. Stored properly, an Aromak fragrance retains its character for years.
Gifting
Can I gift an Aromak fragrance?
Yes. Orders can be presented in an elegant gift case. You may add a personal message at checkout.

Do you have another question?

Do not hesitate to contact us directly via the form or by email. We respond personally to each request as soon as possible.

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